Shipping + Returns

HOW LONG UNTIL MY ORDER IS DISPATCHED?

Ready to wear shoes bought from the shop will be dispatched within 1-2 days.

Pre-order's require 3-4 weeks to be reconstructed.

Send in shoes require 3-4 weeks to be reconstructed once your shoes have arrived.

 

CAN I TRACK MY ORDER?

Once your order has been shipped you will be emailed a tracking code to keep track of your delivery.

 

CAN I RETURN MY ORDER?

Pre-orders and Send In orders cannot be returned as these have been reconstructed for you personally. If you are not happy for any reason please email factory@coup.supply

To return a purchase bought from the store your shoes must meet the following criteria:

  • Be returned within 14 days of your delivery date
  • Be in its original, unused, unaltered and unwashed condition
  • Be returned with original tags and packaging

Please get in touch with factory@coup.supply regarding returns within 14 days of delivery to be eligible for a return. We do not bear any responsibility for returns, so for added safety, please use a well-established courier and insure all packages with a tracking number.

 

REFUNDS

Please allow 14 working days to receive a refund.

 

QUESTIONS

For anymore enquires please email factory@coup.supply